Welcome to AXA Green Crescent      Toll Free Number UAE: 800 4845

Complaint Form

Our Valuable Customer, your voice is our way to improvement.

if you wish to submit the complaint form in person, by fax or by mail please click here to download.

Email Address
Telephone Number
If you are a GCIC member then enter card ID
Policy Number
Complaint Description



If you are dissatisfied with our final response or dissatisfied with the delay in our response (beyond 15 working days) you may refer the complaint to insurance Regulator.



You may do so by sending details of your complaint, starting with the AXA GCIC Complaint Reference Number, to the Insurance Regulator:


For Abu Dhabi Healthcare Policies only:

P.O. Box 5674, Abu Dhabi –UAE

Tel: +971 2449 3333 or

Local Tool Free Number 800 555

Fax: +071 2444 9822

Email: contact@abudhabi.ae


For Dubai Healthcare policies only:

Website for registering Complaints:



For all other complaints:

Insurance Authority

P.O. Box 113332, Abu Dhabi – U.A.E

Tel: +971 2499 0111

Fax: +971 2557 2111

Email: contactus@ia.gov.ae

Website for registering Complaints:


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AXA Green Crescent

AXA Green Crescent Insurance Company (AXA Green Crescent) is part of AXA Group, a worldwide leader in insurance and asset management. Headquartered in Abu Dhabi, AXA Green Crescent has been created post a strategic alliance between AXA Group, Kanoo Group and Green Crescent Insurance Company (GCIC). GCIC was founded in 2008 as a public joint stock company to provide tailor-made health and life insurance solutions to groups and corporate clients. AXA Green Crescent now aims to offer life protection and savings solutions to customers in the UAE, making AXA Gulf a one stop shop for all insurance needs.


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